Protocol Troubleshooting
Yahoo
Problem: I can't add a Yahoo account in the Accounts window (e.g. it's not in the list of protocols).
Solution: Make sure telepathy-haze is installed on your system. On Ubuntu you need to run the following at a terminal:
sudo apt-get install telepathy-haze
Problem: Yahoo icon blinks constantly while trying to connect but never connects.
Possible Solutions:
DNS Problem: Change the yahoo server under Edit->Accounts->"My Yahoo Account"->Advanced from scs.msg.yahoo.com to 66.163.181.189
Character Encoding: Change the Charset under Edit->Accounts->"My Yahoo Account"->Advanced from UTF-8 to ISO-8859-1
- Firewall: Make sure your firewall is open to port 5050. If you can't use this port, try port 80 by changing as described above
MSN
Problem: Error message "Network Error"
Possible Solution:
Kill the running process called telepathy-butterfly and reconnect the account by unchecking and re-checking the box under Edit->Accounts. For example:
killall telepathy-butterfly
Problem: Facebook is not in the list of protocols.
Solution:
Assuming you're running Empathy 2.28 (or a very late 2.27 release that uses Mission Control 5), you can try this workaround:
- Install the pidgin-facebookchat plugin;
Remove the haze.manager file: sudo rm /usr/share/telepathy/managers/haze.manager
- Quit Empathy, kill Mission Control — pkill mission-control-5 — and restart Empathy; you should see Facebook in the list of available protocols.
Check the freedesktop.org bug tracker for outstanding bugs involving Telepathy and Facebook chat.
